FairSpin Privacy Policy

At FairSpin, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit fairspin.io, create a FairSpin login account, play games, place sports bets, or interact with our support team. By using our services, you agree to the practices described below. If you do not agree with this policy, we ask that you refrain from using our platform.

FairSpin Casino is owned and operated by Techcore Holding B.V., a company registered under the laws of Curaçao with registration number 151612, located at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. We operate under a license issued by the Curaçao Gaming Authority (CGA), License Number OGL/2024/222/0540. Payment processing services connected to your FairSpin bonus withdrawals and deposits are handled by Fabeltra Ltd, a company incorporated in Cyprus with registration number 399178.

Information We Collect

When you register a FairSpin casino account or use our FairSpin app, we collect various categories of personal data necessary to provide our services and comply with our regulatory obligations.

• We collect identification details such as your full name, date of birth, address, email, and phone number during registration
• We gather verification documents (ID, proof of address, payment method ownership) as part of our KYC and AML procedures
• We record your transaction history, including deposits, withdrawals, and any FairSpin promo code or bonus code you redeem
• We track your gameplay activity across slots, live casino, and sports betting to personalize your experience and calculate loyalty rewards
• We log technical data such as your IP address, device type, browser, and operating system when you access our FairSpin online casino via desktop, mobile, or the FairSpin app download
• We may collect communication records when you contact our support team via live chat, email, Telegram, Viber, WhatsApp, or phone

How We Use Your Data

We use the information we collect for legitimate business purposes connected to operating a secure and compliant FairSpin online casino.

• We verify your identity and age to ensure you are legally permitted to gamble in your jurisdiction
• We process your deposits and withdrawals, including additional verification for payouts exceeding 2,000.00 EUR
• We manage our loyalty program, calculating your TFS rewards, cashback rates, and staking limits based on your activity
• We personalize offers, including welcome bonuses, sportsbook promotions, and any FairSpin no deposit bonus you may qualify for
• We monitor for fraud, money laundering, and violations of our terms and conditions
• We send you promotional communications about new fairspin bonus codes, free spins, and reload offers, where you have consented to receive them
• We analyze aggregated data to improve our game selection, platform performance, and customer support quality

Cookies and Tracking Technologies

We use cookies and similar technologies on fairspin.io to remember your login preferences, keep you signed into your FairSpin login session, and understand how players interact with our site. Cookies also help us measure the effectiveness of marketing campaigns, including those promoting a fairspin promo code no deposit offer or seasonal bonus. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information under the following circumstances:

• We share data with Fabeltra Ltd and other licensed payment providers to process deposits and withdrawals across our supported currencies and cryptocurrencies
• We disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We work with identity verification providers to confirm your documents and prevent fraudulent activity
• We may share data with game providers such as NetEnt, Pragmatic Play, and Evolution Gaming to facilitate gameplay and prize distribution
• We engage third-party analytics and marketing partners to help us understand traffic patterns and campaign performance

Data Security

We implement industry-standard security measures, including encryption, secure servers, and restricted internal access, to protect your data from unauthorized access, loss, or misuse. Our team regularly reviews our systems to maintain the integrity of our FairSpin casino platform. While we take extensive precautions, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with anti-money laundering regulations, dispute resolution, and enforcement of our agreements. Where required by Curaçao gaming regulations, we may retain transaction and verification records for several years after account closure.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of data processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on your consent

To exercise any of these rights, please contact our support team at support@fairspin.io, and we will respond within a reasonable timeframe.

International Data Transfers

As we operate a global FairSpin online casino serving players across multiple regions, your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus. We ensure that appropriate safeguards are in place to protect your information regardless of where it is processed.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will close it and delete the associated data promptly.

Third-Party Links

Our platform may contain links to third-party websites, including payment processors and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website or via email. Your continued use of FairSpin Casino after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through our 24/7 live chat, email us at support@fairspin.io, or contact us via Telegram, Viber, WhatsApp, or Facebook. Our support team is available around the clock to assist you with any privacy-related inquiries.